Frequently Asked Questions (FAQ)

Orders can take between 1-3 business days (excludes weekends and holidays) to process.

Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery.

The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available.

Please note orders shipping to Alaska and Hawaii may take 4-6 weeks for delivery.

Once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.

View our Current Deals page for active promotions.

The best way to stay informed about sales and promotions is to follow us on Facebook & Instagram and to sign up for our online newsletter in the 'Join Our Family' section in the website footer below.

Coupon codes are only valid on chemicalguys.com. All coupon codes must be valid when they are being redeemed at the checkout stage. Coupon codes cannot be combined with any other coupon codes or promotional discounts and cannot be used for any online kits or selected essential products. Other product exclusions apply.

You'll receive an email with tracking information as soon as your order ships. You can also check on the status of your order at any time from your Account.

If you need further assistance, please do not hesitate to Contact Us.

Please contact Customer Service to request assistance.

Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).

Please contact Customer Service to request assistance.

Any item(s) that are missing will need to be reported within ten days of delivery.

In the event you did not receive your order or if the tracking information states 'delivered' and you have not received the order, please contact Customer Service to request assistance.

If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the 'seller of record.'

We do not offer will call or pick up on any order(s) placed on our website at this time. If you're looking to make a purchase in person, please visit the Detail Garage location nearest you.

No. Purchases from our online site and Detail Garage stores are considered separate. Any item(s) purchased at a Detail Garage store will need to be addressed with that particular store directly.

We do not accept tax exempt orders through our website. Chemical Guys have partnered with two of the top wholesale distributors in the US.

Please click on the links for more information:

• Meyer Distributing
• Turn14

Subscription items will ship automatically unless you cancel.

By placing a subscription order you're authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen.

You can manage, modify, or cancel your subscription at any time by logging into your account. If you require additional assistance, please contact Customer Service.

For more information see our Subscriptions FAQ below.